Shipping policy
Thank you for shopping with Ayouri. All of our products are handmade by our family and Moroccan artisans, and ship directly from our workshop at Jemaa el-Fna, Marrakech, Morocco.
1. Free worldwide shipping
We offer free standard shipping on all orders, delivered to your door. There are no hidden shipping fees at checkout.
2. Order processing time
Because our items are handmade or carefully prepared for each order, orders are processed within 5 to 10 business days before they ship. Business days are Monday to Friday, excluding public holidays in Morocco. During busy periods, processing may take longer, and we will let you know by email.
3. Delivery time
After your order ships, delivery usually takes 4 to 6 business days to the USA, Europe, and most other destinations. Remote areas may take longer. Delivery times are estimates, not guarantees, and can be affected by the carrier, customs, weather, and other factors outside our control.
4. Carriers and tracking
We ship with trusted international carriers, including FedEx and Aramex. Once your order ships, you will receive an email with a tracking number and a link to follow your package.
5. Customs, duties, and taxes (DDP)
We ship on a Delivered Duty Paid (DDP) basis. Import duties, customs fees, and applicable taxes on your order are handled by us, so you will not be asked to pay anything extra when your package arrives.
6. Shipping address
Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If a package is returned to us because of an incorrect address or because it was not collected, we may contact you to arrange reshipment, and additional shipping costs may apply.
7. Where we ship
We ship to most countries worldwide. We do not ship to countries or regions that are subject to sanctions or trade restrictions under U.S. law, or where shipping is unavailable due to conflict, safety conditions, or carrier restrictions. If you are unsure whether we can deliver to your location, please contact us before ordering.
8. Lost or damaged packages
If your package is lost in transit or arrives damaged, contact us at noufares@gmail.com within 14 days of the delivery date (or the expected delivery date, for lost packages). Please include your order number and, for damaged items, clear photos of the item and packaging. After reviewing your case, we will send a replacement or issue a full refund, at no cost to you.
9. Order changes and cancellations
If you need to change your shipping address or cancel an order, contact us as soon as possible. We can usually make changes within 24 hours of placing the order, or before processing begins. Once an order has shipped, it cannot be cancelled, but you may be eligible to return it under our Return & Refund Policy.
10. Returns
For return instructions, eligibility, and refunds, please see our Return & Refund Policy.
11. Contact us
Ayouri LLC
Workshop: Jemaa el-Fna, Marrakech, Morocco
Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: noufares@gmail.com
Phone / WhatsApp: +1 206 207 5951
Website: ayouri.com
We reply to emails within 24 hours, 7 days a week.