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Refund policy

Thank you for shopping with Ayouri. Every item in our shop is handmade by our family and Moroccan artisans, so small natural variations in color, texture, and size are normal and are part of each piece's character. If you are not completely satisfied, we are happy to help.

1. Return window
You may return most items within 30 days of delivery for a full refund of the item price.

2. Eligible items
To be eligible for a return, an item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • Accompanied by your order number or proof of purchase

3. Non-returnable items

  • Custom or made-to-order items (custom sizes, colors, designs, or materials)
  • Items marked "Final Sale" on the product page
  • Items damaged through misuse or normal wear
  • Natural variations in handmade products, which are not defects

Wholesale orders are governed by the terms agreed in writing at the time of order.

4. How to start a return

  1. Email us at noufares@gmail.com with your order number and the reason for your return.
  2. We will reply within 24 hours with approval and the return address.
  3. Ship the item back with a tracking number and keep your tracking receipt.

Please do not send items back without our written approval. Unapproved returns may not be accepted.

5. Return shipping
For change-of-mind returns, the customer pays the return shipping cost. We recommend using a tracked service, as we cannot be responsible for returns that are lost in transit. For damaged, defective, or incorrect items, we cover return shipping.

6. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery at noufares@gmail.com with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, at no cost to you, including return shipping.

7. Lost packages
If your package is lost in transit, contact us at noufares@gmail.com. After reviewing the case with the carrier, we will send a replacement or issue a full refund.

8. Refunds
After we receive and inspect your return, we will email you to confirm the result. Approved refunds are for the full price of the item and are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the refund. Return shipping fees paid by the customer for change-of-mind returns are not refunded. We do not charge restocking fees.

9. Exchanges
To exchange an item, contact us at noufares@gmail.com. If the item you want is unavailable, we will issue a refund instead.

10. Shipping and customs
We offer free shipping worldwide and ship on a Delivered Duty Paid (DDP) basis, meaning import duties, customs fees, and applicable taxes on the original shipment are handled by us. These charges are not refundable on change-of-mind returns. See our Shipping Policy for details.

11. Late or missing refunds
If you have not received your refund, first check your bank account, then contact your card issuer. If you still have not received it, email us at noufares@gmail.com.

12. Contact us
Ayouri LLC
Workshop: Jemaa el-Fna, Marrakech, Morocco
Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: noufares@gmail.com
Phone / WhatsApp: +1 206 207 5951
Website: ayouri.com
We reply to emails within 24 hours, 7 days a week.

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